KFC UK&I: The Agile Journey Behind a £1 Billion Chicken Sensation

18 Apr 2024

This presentation highlights KFC's navigation of achieving true business agility amidst the pandemic.

Witness how the integration of digital channels revolutionised customer engagement, driving over 50% of orders through online platforms.

Discover the pivotal role of internal alignment in enabling this shift, illustrating the indispensable connection between digital innovation and organisational adaptation.

Explore our case study: KFC UK&I – The Agile Journey Behind a £1bn Chicken Sensation.

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Speaker Details

Ben Richards

KFC UK&I

Ben is a coach and facilitator @ KFC UK&I. His primary areas of focus include delivering value earlier, improving collaboration, and fostering a culture of innovation and psychological safety.

Ben is driven by his desire to see teams and individuals thrive through the utilisation of their collective intelligence and diverse experiences to accomplish exceptional results. He takes pride in observing individuals’ strengths and capabilities shine through in their work.

KFC UK&I

KFC is a global chicken restaurant brand with a rich, decades-long history of success and innovation. It all started with one cook, Colonel Harland Sanders, who created a finger lickin’ good recipe more than 75 years ago—a list of 11 secret herbs and spices scratched out on the back of his kitchen door. Today, we still follow his formula for success, with real cooks breading and freshly preparing our delicious chicken by hand in more than 27,000 restaurants in over 145 countries and territories around the world.

Colonel Sanders was a born innovator and founded KFC on values like hard work, hospitality and generosity that still live large in the KFC brand today. We believe in making chicken the right way, by using quality ingredients and freshly preparing them by hand every day. We also proudly welcome everyone to enjoy a seat at our table. From our more than 800,000 Team Members to our guests around the world, KFC treats everyone with generosity and like family.

We are grounded in our heritage but looking forward to the future. KFC is always evolving to make it easier for our guests to enjoy our chicken. We do this through digital innovation and building new restaurants with our valued franchise partners. Every six hours, a new KFC restaurant opens somewhere in the world. As we grow, KFC is committed to doing so responsibly through commitments like our 2025 global plastic packaging goal, the realization of our 2018 commitment to stop purchasing chicken raised with antibiotics important to human medicine in the US and the KFC Harvest program, which to date has donated over 80 million pounds of food to our local communities around the world.

From KFC’s world-famous Original Recipe to our new signature flavours and formats, we are about making the most craveable, Colonel-inspired chicken in the world, the right way. If it’s not finger lickin’ good, it’s not us. And with the help of incredible franchise partners around the world, we’ll continue to be one of the fastest growing retail brands globally, both in emerging and developed markets alike."

Jatin Chandwani

KFC UK&I

Jatin Chandwani is a visionary technology executive and the CTO of KFC UK&I, known for his strategic acumen in driving technological innovation and organisational agility. With a rich background in various industries and global markets, he has led transformative programmes, digital innovations, and delivered impactful business outcomes. His tenure at Carnival UK and Tui showcased his talent for nurturing digital excellence and building high-performing teams. Excelling in aligning technology with business goals, Jatin promotes agility and swift adaptation to market changes. This approach makes him a collaborative leader for achieving sustained growth and competitive advantage.