Frequently Asked Questions

View our frequently asked questions and answers



Yes, we have a selection of handbooks and pocketbooks available to purchase via our webshop.

You can purchase physical copies of our books, as well as digital versions.

Please do not panic! If your order was placed Monday-Friday, it will be processed the same day and dispatched the next working day. All orders are sent Royal Mail 2nd Class - please allow a minimum of five working days for delivery before contacting us.

You cannot upgrade your shipping via our webshop, but you are welcome to email [email protected] who can arrange an upgrade at an additional fee. If you require a shipping upgrade, please contact us to discuss requirements before placing your order.

We do not send a dispatch note but you will receive an invoice that may be sitting in your junk mail. If you have located this invoice, then please trust your order has been received. If you are unsure, please email [email protected].

All orders are processed manually; it is not an automated process. If your order has been placed in our core office hours (10am-3pm), then you will receive your link that day. If you have placed your order outside of these hours, you will receive your link the next working day.

All invoices are sent automatically once an order has been placed - they are often found in your junk mail. If you still cannot locate your invoice, you are welcome to email us at [email protected].

We are currently unable to take payments via telephone. You can pay via PayPal, credit card or debit card directly through the website. If you would like to pay by bank transfer, please email [email protected] for an invoice and your order will be despatched upon payment. We do not accept AMEX.

Email [email protected] and include the error message you have received. We can investigate the problem and check funds have not been received our end. Often if your billing address is different to the address the card is registered to, you will fail the AVS check and payment will not be able to go through, so please do check this before emailing.


Training & Exams

Regarding taking the exams, currently candidates have a year in which to complete and sit their exams online. Regarding the exams themselves, the Foundation exam does not expire once you have passed it, the Practicioner exam is valid for 5 years.

If candidates fail at the first attempt, then they can re-book to take the exam again as soon as they wish and the charge for this will be the same as the original exam.

To become an AgilePM Trainer you will first need to take the AgilePM Foundation and Practitioner course and exam and receive a pass mark of 80%+

For more information on how to register for AgilePM please visit APMG International.

If you have passed AgilePM Practitioner with 80%, your next step is to find a sponsor.

All Agile Project Management trainers must be "sponsored" by an Agile Project Management accredited training organization (ATO). Details of all Agile Project Management ATOs can be found here.

A trainer application must be submitted by the sponsoring ATO to [email protected] or the equivalent relevant APMG-International office.

You must contact APMG or your trainer directly.

We are currently reviewing our structure and process with regards to the existing accredited partner network. Thus at present, we are not taking on any new accredited partner organisations until this review is complete. We expect to have some updated information on our website soon. Please do however feel free to register your interest by sending us an email at: [email protected]

In the meantime, please consider getting accredited with our Partner APMG, who we work very closely with.

Find out more about APMG Accreditation.

Our passion is agility, and we want to help support everyone no matter where they are on their agile journey. We do this by supporting and collaborating with our Strategic Partners and Alliances who share similar enthusiasm and passion for making the world a better place with agile. Subscribe to our newsletter to find out more about our work.

If you are interested in becoming a partner email [email protected].

If you would like to reach out and connect with our partners to learn more about their mission and visions, find more information on our partner page.

For trainers already certified by Agile Business Consortium to train ABC Scrum Master, recertifying in the new version will require passing the revised ABC Scrum Master exam with a mark of 86% (43/50). Trainers can also extend their certification to train the new ABC Scrum Product Owner course by passing the ABC Product Owner exam with a mark of 86% (43/50). Note that trainers certified by Agile Business Consortium MUST use the vanilla course materials created by us unless such course materials have been accredited by APMG for use by a specific APMG ATO.

For trainers new to training ABC Scrum Product they MUST certify in Scrum Master and extend that to cover Product Owner if they wish to train that too. As well as passing the exams with a mark of 86% there is a requirement for the trainer to have practical experience with the application of Scrum or a similar Agile approach such as DSDM (AgilePM) for which they must provide a written account and attend an assessment interview with two ABC certified examiners.

Trainers intending to provide training services exclusively for APMG ATOs (for clarity that means training organisations accredited by APMG rather than by ABC) also have the option of certifying through APMG who follow essentially the same process.

Existing APMG accredited Scrum Master trainers can take the new Scrum Master exam for free. They will need to pay to take the Scrum Product Owner exam.

The ATO/Trainer will need to contact their APMG Business Development Manager (BDM), who will arrange the free exam with APMGs accreditation team.

If you do not know who your BDM is please email [email protected]